Each of the six doctors at Clinical Pediatric Associates sees their own panel of patients for all their well-baby visits and the majority of their sick visits. The physicians also rotate being on-call to cover any after-hours visits on weeknights, weekends and occasionally during the week if your primary doctor is out of the office.
Sick appointments are made on a same-day or next-day basis. As these hours are flexible, it is very important that you call as early as possible as you anticipate the need for an office visit so that we can schedule staffing efficiently. There is an additional after-hours charge for Sunday visits.
We ask that you call for routine appointments and non-urgent advice after 10:30 AM. This allows our staff to help parents calling in for urgent advice and same-day appointments for illnesses as quickly as possible.
We have a phone nurse on duty each day to help you with questions regarding illnesses, feeding questions, injuries, etc. They will be able to help you solve many problems over the phone, and help you decide if an office visit should be arranged. If the nurse is unsure about how to resolve your problem, they will consult with your pediatrician and either the nurse or the doctor will call you back as soon as possible. This nurse returns calls in the order that they are received. It is our goal to return these calls as quickly as possible. If you will be away from the phone at a particular time, please tell the receptionist when you will be available. We currently do not charge for nurse calls.
If you call after hours, your call will be taken by our answering service. Please note that these operators are not medical personnel. They will take your name and number and pass it along to the nurse or doctor on call.
As your child gets older, you will be asking our office to complete forms for mother’s day out programs, daycare, school, sports, camps and college. Please understand that we cannot fill out forms that are brought to the receptionist’s window while you wait. We ask that you send us the forms as soon as you can to eliminate the last-minute rush. We will complete them in the order they are received and forward them as soon as possible (usually in 1-2 days). Forms and shot records cannot be faxed due to privacy reasons, however, copies of your child's shot records are always provided free of charge. You can also sign-up for the patient portal to access and print out these at home.